On Sunday, May 14, 2023, IT Services will implement a new Identity Governance and Administration (IGA) solution.
¾ÅÐãÖ±²¥ current IGA solution, known as the NetID Profile Manager, has reached end-of-life. "End-of-life" is the stage in which a software product becomes outdated or unsupported by the manufacturer, leaving it open to security risks and cyberattacks. End-of-life also means that no new updates will be applied to the software, quickly rendering it obsolete and unable to keep up with modern hardware.
¾ÅÐãÖ±²¥ new IGA solution, the Queen’s Identity Platform, will replace the NetID Profile Manager to ensure our users' data remains protected and to provide a streamlined user experience.
What does this mean for me?
The NetID Profile Manager will be unavailable on Sunday, May 14 for approximately 12 hours, beginning at noon.
During the upgrade:
- You will be unable to make any changes to your account via . This includes changes/updates to your:
- Password
- External email or primary published email address
- Privacy settings
- Challenge questions
- Users will also be unable to activate a new account during the maintenance window
Note: If you need help during the upgrade, please with the IT Support Centre, who will be available during the upgrade weekend for support.
After the upgrade is complete:
- You will still be able to navigate to the ¾ÅÐãÖ±²¥ Identity Platform via .
- The ¾ÅÐãÖ±²¥ Identity Platform will have an updated look and feel
- You will be able to resume activities related to your NetID as listed above
Help and Support
When the upgrade is completed successfully, IT Services' end-user knowledge base articles will be updated to reflect the ¾ÅÐãÖ±²¥ Identity Platform information. The following articles will contain information about the ¾ÅÐãÖ±²¥ Identity Platform as of May 15, 2023:
If you experience any issues after the upgrade is complete, please contact the IT Support Centre by filling out an or by calling (613)533-6666.