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Student Support Services:

As complimentary tools to existing and evolving assets and processes, AI tools can be used by Queen’s personnel to:

• Provide summaries of course descriptions/content to help streamline the course selection process and narrow options for majors/minors and future education plans as a self-directed resource
• Deliver advising assistance in collaboration with advisors for student support services from application through to matriculation
• Provide on-demand accessibility support for all in our community extending the reach of existing services
• Provide a tool for identifying academically at-risk students (analysis of attendance patterns, levels of engagement) and connecting them with the tools and resources to succeed in their programs
• Review accommodations requests and provide summaries for accommodation support services to accelerate learners, staff, and faculty receiving the support that will help them thrive at Queen’s
• When appropriate provide translation services (e.g. course content, tailored to language abilities) to be reviewed and implemented by departments and units

Teaching:

As complimentary tools to existing and evolving assets and processes, AI tools can be used by Queen’s personnel to:

• Generate initial drafts of course content – such as curriculum outlines and planning for lessons that are then refined and perfected by teaching and educationalist personnel
• Generate AI images and content to consider for visual deliverables, advertisements, and graphic aids to teaching, learning, scholastics, social programming, and operations
• Analyse course descriptions to identify potential duplication/strongly overlapping course content that teaching teams can review and act upon
• Provide an AI solution to translate both live and content from lectures into accessible formats in alignment with universal design for learning
• Help personnel create first drafts of course planning, scheduling, and timetabling
• Quickly create groups for labs, projects, tutorials, etc.
• Create drafts of items for quizzes and assignments that personnel can review and finalize
• Create drafts of mock quizzes and testing material pertaining to lesson notes (student uses this to study/work on weak areas)
• Develop a grading rubric draft for review and finalization by teaching teams
• Automate grading and feedback for set items that teaching teams review and confirm
• Deliver real-time assignment feedback in dynamic learning and assessment interactions as part of a teaching team led portfolio of assessment
• Analyse multiple sources of data that can be used in performance reviews

Learning:

As complimentary tools to existing and evolving assets and processes, AI tools can be used by Queen’s personnel to:

• Create dynamic learning interactions like conversations with historical figures that you can critique and appraise for realism
• Provide personalised learning plans and materials/tailored educational pathways as a self-directed tool or in consultation with an educational support professional
• Create comprehensive study guides from your written or types notes for exams/deliverables
• Retrieve resources and suggest ideas for inspiration for assignments (writing a paper, designing a presentation) that you then refine to make in your own words
• Summarise research papers to help triage ones to prioritize.
• Generate a list of tailored degree recommendations based on students’ preferences and interests
• Provide career pathway guidance for students but also use as input for AI academic career advice
• Support academic instructional design as a self-directed learning tool or as a first draft aid that is adapted and refined
• Create adaptive learning interactions and assessments where perceived and unperceived areas for improvement redirect to the appropriate learning content

Research Ideation & Execution:

As complimentary tools to existing and evolving assets and processes, AI tools can be used by Queen’s personnel to:

• Accelerate literature reviews and searches, knowledge discovery and summarise key findings in plain language
• Evaluate originality of a research idea in early development
• Act as a tool to help research teams perform data collection, analysis, and hypothesis generation
• Assist with ideating and rewriting ideas for grant proposals
• Identify potential grant applications and accelerate completion of paperwork
• Review citations for style accuracy
• Appraise experiment design and optimisation based on deep research
• Provide the ability to launch a virtual machine that is preloaded with common toolsets used in research
• Perform data analytics to accelerate analysis and identify areas of need
• Draft and improve workflows and research processes (e.g. construct survey questions or templates)
• Provide preliminary and complementary qualitative research coding and transcription

Research Funding & Compliance:

As complimentary tools to existing and evolving assets and processes, AI tools can be used by Queen’s personnel to:

• Accelerate literature reviews and searches, knowledge discovery and summarise key findings in plain language
• Evaluate originality of a research idea in early development
• Act as a tool to help research teams perform data collection, analysis, and hypothesis generation
• Assist with ideating and rewriting ideas for grant proposals
• Identify potential grant applications and accelerate completion of paperwork
• Review citations for style accuracy
• Appraise experiment design and optimisation based on deep research
• Provide the ability to launch a virtual machine that is preloaded with common toolsets used in research
• Perform data analytics to accelerate analysis and identify areas of need
• Draft and improve workflows and research processes (e.g. construct survey questions or templates)
• Provide preliminary and complementary qualitative research coding and transcription

Research Collaboration:

As complimentary tools to existing and evolving assets and processes, AI tools can be used by Queen’s personnel to:

• Facilitate research collaborations and clusters by identifying researchers with similar interests
• Provide research content review with an eye on creating connections to establish research collaborations

Research Tools & Administration:

As complimentary tools to existing and evolving assets and processes, AI tools can be used by Queen’s personnel to:

• Facilitate research collaborations and clusters by identifying researchers with similar interests
• Provide research content review with an eye on creating connections to establish research collaborations

General Administration:

As complimentary tools to existing and evolving assets and processes, AI tools can be used by Queen’s personnel to:

• Support general administrative content creation – meeting minutes, notes, action items, data visualisation to be reviewed and finalized by administrative staff
• Automate repetitive processes so that staff can focus on higher-value, human-centered tasks
• Provide communications assistance – draft email responses for review and adaptation
• Assisting scheduling, including complex meetings (administrative and academic) in a manner that reduces this high-frequency demand on people’s time
• Provide a Microsoft Teams AI companion – produce meeting summaries
• Create or optimise a proposed operational plan
• Prioritise projects to optimise investment of effort
• Gain insights into operational data
• Analyse efficiency of business processes so they can be improved (e.g. using Power Platform Process Analyser)
• Align business use cases to Enterprise Architecture frameworks
• Raise awareness on various topics relevant to the University community (automatic updates)

Facilities:

As complimentary tools to existing and evolving assets and processes, AI tools can be used by Queen’s personnel to:

• Analyse data for predictive equipment maintenance for campus facilities
• Monitor energy consumption and identify patterns to be acted upon by committees
• Use wifi building capacity to get building occupancy estimates to feed into the HVAC systems to optimize heating and cooling
• Detect unusual activities and alert authorities using AI surveillance systems
• Analyse usage patterns of University spaces to optimise use and scheduling
• Predict wear and tear, automate scheduled maintenance and order supplies
• Automate cleaning schedules to prioritise high traffic areas
• Provide sustainability metrics and tracking

Finance, Budgeting & Procurement:

As complimentary tools to existing and evolving assets and processes, AI tools can be used by Queen’s personnel to:

• Perform budget forecasting and expense tracking, provide analysis and summary of key points
• Streamline and complete accounting processes: requisitions, purchase orders, invoice payments, journal entries, expense claims
• Deliver financial reporting and analytics by optimising resource allocation
• Assist fraud detection in Financial Aid
• Assist IT procurement: identify existing technologies to fit the needs of the University community

Human Resources:

As complimentary tools to existing and evolving assets and processes, AI tools can be used by Queen’s personnel to:

• Develop job descriptions that may attract a broader demographic diversity of applicants and identify qualifications that may be especially helpful in particular jobs
• Review QEAP and DEAP data to help address systemic inequities
• Develop a workforce plan based on defined parameters
• Support resource planning (e.g. using OptaPlanner)
• Automate resumes reviews and provide preliminary screening of job applicants based on requirements
• Provide bulk resume reviews against criteria for role/departmental need
• Document new hire data and automate transactional processes
• Measure the effectiveness of onboarding processes and customise the experience for each employee based on attributes of their new job
• Scan supporting documents for employee benefits applications to confirm they meet requirements
• Respond to employee questions about benefits and pension and complete enrolment
• Provide compensation management and pay equity including customised payroll assistance
• Assist employee wellbeing and support – review accommodation requests and return to work applications
• Train employees to use AI-based tools, tracking effectiveness and impact of training programs over time, curating and recommending training based on skills and interests of similar learning profiles
• Identify who is ready for additional training or potential advancement opportunities based on skills and experience
• Automate removal of access and other security steps at termination of employment

Cybersecurity:

As complimentary tools to existing and evolving assets and processes, AI tools can be used by Queen’s personnel to:

• Coordinate elements of Cybersecurity Incident Response
• Assist cybersecurity incident reviews and privacy breaches
• Provide cybersecurity incident response advice
• Support elements of info-/IT-/cybersecurity risk assessment (i.e. document and questionnaire response review and categorisation)
• Generate content for cybersecurity awareness campaigns
• Provide information identification and risk categorisation
• Personalize cybersecurity awareness learning pathways
• Deliver GenAI use case risk assessments
• Track incidents

Secretariat & Legal Services:

As complimentary tools to existing and evolving assets and processes, AI tools can be used by Queen’s personnel to:

• Review proposed contracts for further analysis/review/negotiation
• Assess third-party privacy policies against relevant privacy legislation (i.e. perform Privacy Impact Assessments)
• Support rapid policy development: compare policies to facilitate the creation of our own
• Evaluate contracts against University or provincial standards (e.g. FIPPA)
• Deduplicate documents for FIPPA requests

Student Recruitment & Admissions:

As complimentary tools to existing and evolving assets and processes, AI tools can be used by Queen’s personnel to:

• Report on I-EDIAA (e.g. student enrolment, staff hiring, etc)
• Review admission application essays and provide general impressions to human reviewers to accelerate the application process
• Provide predictive analytics for admissions and retention and mobilize these recommendations to address systemic inequities
• Standardise acceptance evaluation to highly competitive programs
• Analyse applicants to identify candidates for early offers
• Identify high-potential applicants for a diverse recruitment pool
• Create/analyse a list of advancement prospects
• Provide personalized marketing materials for prospective students tailored to their interests and goals

Student Experience & Success:

As complimentary tools to existing and evolving assets and processes, AI tools can be used by Queen’s personnel to:

• Automate course offerings and exam scheduling
• Conduct preliminary degree audit to ensure degree requirements are met. These results are then flagged for deeper review.

University Relations & Integrated Communications:

As complimentary tools to existing and evolving assets and processes, AI tools can be used by Queen’s personnel to:

• Provide website support:
  • content analysis – flag redundancies, broken links, discrepancies about similar information across different webpages
  • accessibility – generate ALT text for images, analyse accessibility issues and remediate
  • content and media creation (generates images, audio, video from descriptive prompts)
  • backend support for service changes
  • tailored content based on users' language abilities
• Deliver AI-powered content personalisation for marketing, communication and recruitment aligned with visual identity guidelines
• Use AI to monitor ¾ÅÐãÖ±²¥ mentions across all media platforms, and then categorise and report based on sentiments
• Generate monthly/annual statistics for regular analyses and easy compilation.

Chatbot Ecosystem – Virtual Agents for:

As complimentary tools to existing and evolving assets and processes, AI tools can be used by Queen’s personnel to:

• Provide reliable service for high-frequency inquiries from prospective students and parents (enrolment-related questions) that can be answered rapidly— so that personnel can focus on higher-value, human-centered tasks
• Provide 24/7 support for all (non-academic) student support-related questions
• Make available personalised 24/7 AI tutoring and support, study companion/virtual tutor
• Provide high-frequency HR support assistance
• Strategic Procurement Services (loaded with existing contracts to help find what we already have/where to go)